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HP Virtual Support Room AMER [INFO]
- Connect from anywhere with Internet access to host team meetings, customer briefings, and training events in one convenient online location.
- Control of customer desktop (with permission) to troubleshoot and resolve problems in real time
- Remote diagnostics- to collect system information
- "Second Opinion” capabilities to invite additional service representatives into the room to solve complex problems
- In-room video and audio to enhance personal interaction
- Live chatting with customer
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