Hewlett PackardHelp me choose HP Care Pack Services
 
»  Installation & Startup
»  Return to Depot
»  Pick Up & Return
»  Next Business Day Onsite
»  Next Business Day Exchange
»  Post Warranty
»  Software Technical Support
»  Next Business Day for Travelers
»  Same Business Day
»  Accidental Damage Protection
»  Defective Media Retention
»  Theft & Loss Protection (Computrace)

Installation & Startup

Instal & Startup
Reduce installation and startup time for your business.

This easy-to-buy, easy-to-use HP Care Pack Service helps ensure that your new HP hardware or software is installed smoothly, efficiently, and with minimal disruption of IT and business operations.

Key Features:
  • Coverage includes parts and labor
  • Service available hours
  • Benefits:

  • Rapid implementation time using a well designed solution
  • Lower installation costs due to the use of best practices
  • Deployment that receives careful analysis, design, and management
  • Transfer of knowledge and best practices for operating the platform
  • Direct access to HP experts, saving you time and research
  • Products covered in this service: Laptops, Desktops, Retail Point of Sale Systems, Workstations, Thin Clients  
     
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    Return to Depot

    Return to Depot
    Bring your product to any designated HP repair center.

    This easy-to-use HP Care Pack solution offers quality return-to-HP service with remote telephone support and offsite repair at an HP-designated repair center.

    Key Features:
  • Coverage includes parts and labor
  • Select up to 5 service years based on business needs
  • Standard business hour coverage
  • Remote problem diagnosis & support
  • Benefits:

  • Telephone support and offsite repair
  • One low price covers equipment repair or replacement, all parts and labor, and return shipment to you
  • Choice of service levels gives you flexible shipment options
  • Products covered in this service: Thin Clients

     
     
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    Pick Up & Return

    Pickup & Return
    Receive convenient door-to-door hardware service.

    This value-priced HP Care Pack offering provides high-quality door-to-door hardware service.

    Key Features:
  • Coverage includes parts and labor
  • Select up to 5 service years based on business needs
  • Standard business hour coverage
  • Remote problem diagnosis & support
  • Benefits:

  • Telephone support
  • Pick-up of your failed HP-branded hardware unit
  • Repair at an HP-designated repair center
  • Return of the operational unit to you
  • Products covered in this service: Laptops, Handhelds

     
     
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    Next Business Day Onsite

    Next Business Day Onsite
    Receive faster response for hardware repair.

    Increase equipment availability and productivity with high quality onsite and remote support for your HP hardware, as well as selected multi-vendor equipment.

    Key Features:
  • Coverage includes parts and labor
  • Select up to 5 service years based on business needs
  • Standard business hour coverage
  • Remote problem diagnosis & support
  • Benefits:

  • HP provides next business day onsite repair for your hardware if the problem canít be resolved remotely.
  • Products covered in this service: Laptops, Desktops, Retail Point of Sale Systems, Workstations, Blade Workstations, Blade PCs, Monitors including Touch Screen

     
     
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    Next Business Day Exchange

    Next Business Day Exchange
    Receive quick hardware replacement.

    Receive quick hardware replacement with this reliable next-day exchange service.

    Key Features:
  • Coverage includes parts and labor
  • Select up to 5 service years based on business needs
  • Standard business hour coverage
  • For issues that cannot be resolved remotely, HP will provide a replacement unit
  • Permanent replacement unit is shipped overnight via premium airfreight
  • Replacement units are new or refurbished to like-new condition
  • Shipping charges, for both the returned and replacement products, are prepaid by HP
  • Suitable for products that do not carry critical data or in instances when your data can readily be restored from back-up devices
  • Benefits:

  • Offers a convenient, cost-saving alternative to onsite hardware repair for your HP product.
  • Products covered in this service: Docking Stations, Handhelds, Blade PCs, TouchSmart PCs, Thin Clients

     
     
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    Post Warranty

    Post Warranty
    Receive extended support services even after your warranty or HP Care Pack has expired.

    For customers that plan for longer periods of time between product replacements, Post Warranty is ideal.

    Key Features:
  • Coverage includes parts and labor
  • 1 year HP Care Pack available
  • Standard business hour coverage
  • Remote problem diagnosis & support
  • Upgrade the standard warranty to cover extended use of HP products
  • Upgrade the warranty in conjunction with other Care Pack services to cover extended use of HP products
  • Benefits:

  • Confidently upgrade the useful life of the hardware
  • Accurately budget for services for the product life cycle
  • Products covered in this service: Laptops, Handhelds, Desktops, Retail Point of Sale Systems, Workstations, Thin Clients, Monitors including Touch Screen

     
     
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    Software Technical Support

    Software Technical Support
    Receive software support for HP and select third-party vendors directly from experienced response center engineers.

    HP Software Support Service provides comprehensive software services for HP software and select third-party products.

    Key Features:
  • Coverage includes selected software support and updates
  • Select up to 3 service years based on business needs
  • Standard business hour coverage
  • Expedited problem resolution through trained HP technical resources
  • Increasing your productivity without increasing head count
  • Improved system performance and reduced downtime due to software issues and defects
  • Potentially reduces the cost of purchasing individual software updates through subscription savings
  • Benefits:
  • Access to engineers who provide advice on software features and use, problem diagnosis and resolution, software defect identification, and access to patches
  • Electronic access to comprehensive support information, allowing your IT staff to locate essential product and support information
  • Products covered in this service: HP Remote Graphics Software, HP Sessaion Allocation Manager Software, HP Image Manager, WePOS on rp5000, CCI Software Suport

     
     
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    Next Business Day for Travelers

    Next Business Day for Travelers
    Travel worry-free with local language telephone and onsite support in select countries.

    This service gives mobile computer users a one-stop solution for prompt, reliable remedial services in a number of countries around the world.

    Key Features:
  • Coverage includes parts and labor
  • Select up to 5 service years based on business needs
  • Standard business hour coverage
  • Remote problem diagnosis & support
  • One-stop shopping for repair of a unit while traveling
  • Repairs made with certified HP parts
  • Benefits:

  • Travel with peace of mind knowing that your unit can be repaired while on the road
  • Donít miss important meetings or presentations due to system failure
  • Products covered in this service: Laptops

     
     
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    Same Business Day

    Same Business Day
    Significantly reduce downtime when your critical systems require repair.

    Increase equipment availability and productivity with rapid-response onsite and remote support for HP hardware, as well as selected multi-vendor equipment.

    Key Features:
  • Coverage includes parts and labor
  • Select the number of service years based on the standard warranty
  • Service available hours
  • For issues that cannot be resolved remotely, an HP authorized representative provides technical support
  • Remote problem diagnosis and support
  • For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged
  • Established escalation management
  • Benefits:
  • Choose from three optional levels of service to select the one that best fits your needs
  • For critical systems customers have the option of choosing 24x7 or 13x5
  • Systems are returned to service by HP qualified service technicians
  • Products covered in this service: Desktops, Workstations, Blade Workstations

     
     
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    Accidental Damage Protection

    Accidental Damage Protection
    Enjoy total peace of mind when the unexpected happens to your hardware.

    This service helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your computing products.

    Key Features:
  • Coverage includes parts and labor
  • Select up to 5 service years based on business needs
  • Standard business hour coverage
  • Remote problem diagnosis & support
  • Can be combined with Next Business Day Onsite, Pickup and Return, or Next Business Day Exchange services
  • Coverage applies to unintentional liquid spills in or on the unit, drops, falls, and electrical surge. This includes damaged or broken liquid crystal displays (LCDs), or broken parts. Limitations apply to major parts replacement.
  • This service does not cover theft, loss, damages caused by a vehicle accident, normal wear, consumables, intentional acts of damage, or other exclusions specified by HP.
  • Benefits:
  • Enhanced protection for your hardware product
  • Minimized unplanned out of pocket repair costs
  • Products covered in this service: Laptops, Handhelds, Desktops, Retail Point of Sale Systems, Workstations, TouchSmart PCs

     
     
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    Defective Media Retention

    Defective Media Retention
    Keep your HDD and critical data if it becomes damaged.

    Disposing of a defective hard drive with sensitive or confidential data is not easy. You may be bound legally to keep the drive, which conflicts with hardware warranty agreements resulting in being charged for a replacement part.

    Key Features:
  • Coverage includes parts and labor
  • Select up to 5 service years based on business needs
  • Standard business hour coverage
  • Remote problem diagnosis & support
  • Can be combined with Next Business Day Onsite, Next Business Day Exchange or Next Business Day for Travelers services
  • Retain defective media for disposal in a way that meets your security standards
  • This service does not cover theft, loss, damages caused by a vehicle accident, normal wear, consumables, intentional acts of damage, or other exclusions specified by HP.
  • Benefits:
  • Enhanced protection for your hardware product
  • Minimized unplanned out of pocket repair costs
  • Products covered in this service: Laptops, Desktops, Workstations, Blade Workstations, Blade PCs, TouchSmart PCs

     
     
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    Theft & Loss Protection (Computrace)

    Theft & Loss Protection
    Keep your hardware and important data protected against theft and loss.

    With a theft & loss protection HP Care Pack you have access to technology that employs remote tracking and recovers your lost or stolen PC. This service also includes remote data delete capabilities to protect confidential data stored on the stolen hard drive.

    Key Features:
  • Select up to 5 service years based on business needs
  • Standard business hour coverage
  • When a laptop is reported stolen, Computrace flags the computer to silently and securely make a call to their web-based monitoring center to report its location.
  • The recovery team tracks it and works with local law enforcement to recover the PC.
  • Can be combined with Next Business Day Onsite, Pickup and Return, or Next Business Day Exchange services
  • Benefits:
  • Returns valuable assets if stolen
  • Deters theft and minimizes computer drift
  • Up to $1,000 recovery guarantee if not returned within 60 days
  • Computrace can give IT staff visibility to up to 100% of their client computers
  • Track and manage IT assets
  • Remote delete feature available when paired with RSA SecurID tokens
  • Identify what data may have been accessed and compromised by a thief
  • Avoid embarrassing public relations and potential criminal liability
  • Products covered in this service: Laptops

     
     
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